Customer Service Representative
As a Customer Service Representative for Hilton Honors, I responded to member inquiries and issues using multiple channels. I provided guidance on Hilton Honors program benefits and assisted members with resolving problems. The position relied on problem-solving and effective customer communication.
• Assisted over 500 Hilton Honors members monthly, providing personalized and prompt support.
• Resolved an average of 50 customer issues per day and ensured timely resolutions.
• Educated customers on program benefits, leading to increased enrollment and engagement.
• Listened to members’ concerns and provided effective solutions or escalated as needed.
As a Customer Service Representative for Hilton Honors, I responded to member inquiries and issues using multiple channels. I provided guidance on Hilton Honors program benefits and assisted members with resolving problems. The position relied on problem-solving and effective customer communication. • Assisted over 500 Hilton Honors members monthly, providing personalized and prompt support. • Resolved an average of 50 customer issues per day and ensured timely resolutions. • Educated customers on program benefits, leading to increased enrollment and engagement. • Listened to members’ concerns and provided effective solutions or escalated as needed.
2019 - 2020