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V
Vivek Sequeira

Vivek Sequeira

Customer Experience Specialist

India flagBangalore, India
$10.00/hrExpertAppenCVATData Annotation Tech

Key Skills

Software

AppenAppen
CVATCVAT
Data Annotation TechData Annotation Tech
EncordEncord
LabelboxLabelbox
OneFormaOneForma
Scale AIScale AI
Surge AISurge AI
Micro1
MercorMercor

Top Subject Matter

Legal Services & Contract Review
Regulatory Compliance & Risk Analysis
Legal Research & Document Analysis

Top Data Types

AudioAudio
Computer Code ProgrammingComputer Code Programming
TextText
DocumentDocument

Top Task Types

Action RecognitionAction Recognition
Audio RecordingAudio Recording
ClassificationClassification
Fine-tuningFine-tuning
Text SummarizationText Summarization
RLHFRLHF
Text GenerationText Generation
Question AnsweringQuestion Answering
Prompt + Response Writing (SFT)Prompt + Response Writing (SFT)
TranscriptionTranscription
SegmentationSegmentation
Entity (NER) ClassificationEntity (NER) Classification

Freelancer Overview

Customer Experience Specialist. Brings 13+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Bachelor of Business Management, Milagres College, Mangalore University (2013). AI-training focus includes labeling workflows including Segmentation and Named Entity Recognition.

ExpertEnglishHindiKannadaSpanishGerman

Labeling Experience

Customer Experience Specialist

Segmentation
In the role of Customer Experience Specialist, I analyzed customer data to inform automation strategies and supported operational excellence initiatives. I created and maintained dashboards and reports while presenting insights to leadership. This role required proficiency with BI tools and strong communication. • Provided analyses using customer and product segmentation. • Maintained and tracked key performance metrics and KPIs. • Implemented projects to improve NPS, CSAT, and VOC through feedback. • Presented recommendations to the leadership team and cross-functional partners.

In the role of Customer Experience Specialist, I analyzed customer data to inform automation strategies and supported operational excellence initiatives. I created and maintained dashboards and reports while presenting insights to leadership. This role required proficiency with BI tools and strong communication. • Provided analyses using customer and product segmentation. • Maintained and tracked key performance metrics and KPIs. • Implemented projects to improve NPS, CSAT, and VOC through feedback. • Presented recommendations to the leadership team and cross-functional partners.

2023 - 2023

Customer Success Lead

SegmentationEntity Ner Classification
As Customer Success Lead, I managed a team of customer service representatives and ensured the effective handling of customer inquiries. My main duties included meeting performance targets and maintaining customer satisfaction. Strong team leadership and communication skills were required. • Supervised a team handling customer inquiries across multiple channels. • Ensured adherence to performance standards and quality metrics. • Fostered team collaboration and professional development. • Maintained high customer satisfaction through prompt issue resolution.

As Customer Success Lead, I managed a team of customer service representatives and ensured the effective handling of customer inquiries. My main duties included meeting performance targets and maintaining customer satisfaction. Strong team leadership and communication skills were required. • Supervised a team handling customer inquiries across multiple channels. • Ensured adherence to performance standards and quality metrics. • Fostered team collaboration and professional development. • Maintained high customer satisfaction through prompt issue resolution.

2019 - 2021

Seller Support Associate

SegmentationEntity Ner Classification
As Seller Support Associate at Amazon, I provided support to sellers and helped resolve account-related issues. My responsibilities included accurate and timely resolution of inquiries. This role required effective problem-solving and communication. • Resolved seller account issues across various channels. • Ensured prompt handling of all seller related inquiries. • Maintained quality and productivity standards. • Delivered support and guidance to sellers to enhance their experience.

As Seller Support Associate at Amazon, I provided support to sellers and helped resolve account-related issues. My responsibilities included accurate and timely resolution of inquiries. This role required effective problem-solving and communication. • Resolved seller account issues across various channels. • Ensured prompt handling of all seller related inquiries. • Maintained quality and productivity standards. • Delivered support and guidance to sellers to enhance their experience.

2016 - 2018

Education

M

Milagres College, Mangalore University

Bachelor of Business Management, Business Management

Bachelor of Business Management
2013 - 2013

Work History

G

Gelato Print Services India Private Limited

Operations Support Manager

Bangalore
2023 - Present
G

Gelato Print Services India Private Limited

Customer Experience Specialist

Bangalore
2023 - 2023