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W
Wale Ade

Wale Ade

Customer Service

United Kingdom flagDerby, United Kingdom
Expert

Key Skills

Software

No software listed

Top Subject Matter

Legal Services & Contract Review
Regulatory Compliance & Risk Analysis
Legal Research & Document Analysis

Top Data Types

DocumentDocument
TextText

Top Task Types

Entity (NER) ClassificationEntity (NER) Classification

Freelancer Overview

Customer Service. Brings 19+ years of professional experience across legal operations, contract review, compliance, and structured analysis. Education includes Master of Business Administration, Duke University and Bachelor of Science, Ladoke Akintola University of Technology (2005). AI-training focus includes data types such as Document and labeling workflows including Named Entity Recognition.

Expert

Labeling Experience

Customer Service

DocumentEntity Ner Classification
In the Customer Service role, I advised callers and addressed customer queries and complaints efficiently. I performed administrative tasks, assisted management, and supported team efforts to meet organizational goals. The work required effective communication, multitasking abilities, and knowledge of customer service protocols. • Provided prompt responses to customer inquiries • Assisted with customer sales and payment processing • Supported management in training new team members • Maintained high standards of customer satisfaction

In the Customer Service role, I advised callers and addressed customer queries and complaints efficiently. I performed administrative tasks, assisted management, and supported team efforts to meet organizational goals. The work required effective communication, multitasking abilities, and knowledge of customer service protocols. • Provided prompt responses to customer inquiries • Assisted with customer sales and payment processing • Supported management in training new team members • Maintained high standards of customer satisfaction

2015 - 2021

Education

L

Ladoke Akintola University of Technology

Bachelor of Science, Agricultural Economics

Bachelor of Science
1998 - 2005
C

Commend Secondary School

Senior Secondary School Certificate, General Education

Senior Secondary School Certificate
1990 - 1995

Work History

T

Tosad Global Services

Account Payable Clerk

Derby
2023 - Present
B

Berry Mart

Customer Service Assistant

Enfield
2021 - 2023