Customer Experience Consultant (AI & CX) – AI model training and human evaluation
Text
Guided teams on prompt usage, response evaluation, and AI-assisted customer interactions to improve AI output quality and consistency. Analyzed customer feedback and behavioral data to identify actionable patterns for digital system enhancements. Delivered structured training modules and hands-on evaluations for AI model performance tracking. • Designed evaluation workflows to track LLM and generative AI systems’ outputs
• Provided structured feedback to improve AI-generated text responses
• Conducted human-in-the-loop assessments for prompt structuring
• Developed quality control processes for continual AI model improvement
Guided teams on prompt usage, response evaluation, and AI-assisted customer interactions to improve AI output quality and consistency. Analyzed customer feedback and behavioral data to identify actionable patterns for digital system enhancements. Delivered structured training modules and hands-on evaluations for AI model performance tracking. • Designed evaluation workflows to track LLM and generative AI systems’ outputs • Provided structured feedback to improve AI-generated text responses • Conducted human-in-the-loop assessments for prompt structuring • Developed quality control processes for continual AI model improvement
2024 - Present