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William

William

Conversational AI Training & Prompt Architect—Voice Agent (Vapi)

Jordan flagAmman, Jordan
$20.00/hrIntermediate

Key Skills

Software

No software listed

Top Subject Matter

Conversational AI/Outbound Voice Agent
YouTube Content Automation—AI Script Generation

Top Data Types

AudioAudio
TextText
VideoVideo

Top Task Types

Prompt + Response Writing (SFT)Prompt + Response Writing (SFT)

Freelancer Overview

Conversational AI Training & Prompt Architect—Voice Agent (Vapi). Brings 3+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Internal and Proprietary Tooling. Education includes Bachelor of Arts, Al-Zarqa University (2024). AI-training focus includes data types such as Audio and Text and labeling workflows including Prompt + Response Writing (SFT).

IntermediateEnglishArabic

Labeling Experience

AI Prompt Engineer & Script Generation Evaluator—Content Automation

TextPrompt Response Writing SFT
Built, tested, and optimized AI-facilitated script generation pipelines for YouTube storytelling channels. Developed prompt templates and evaluated/generated scripts for clarity, engagement, and retention using AI text models. Focused on prompt engineering iterations for maximizing output relevance and audience retention. • Created and scored prompts for automated AI video script generation workflows. • Analyzed and labeled script versions for audience retention and engagement metrics. • Produced training data for AI models tasked with natural language generation for content pipelines. • Feedback looped human-in-the-loop annotation and scoring for improved generative model outputs.

Built, tested, and optimized AI-facilitated script generation pipelines for YouTube storytelling channels. Developed prompt templates and evaluated/generated scripts for clarity, engagement, and retention using AI text models. Focused on prompt engineering iterations for maximizing output relevance and audience retention. • Created and scored prompts for automated AI video script generation workflows. • Analyzed and labeled script versions for audience retention and engagement metrics. • Produced training data for AI models tasked with natural language generation for content pipelines. • Feedback looped human-in-the-loop annotation and scoring for improved generative model outputs.

2024 - Present

Conversational AI Training & Prompt Architect—Voice Agent (Vapi)

AudioPrompt Response Writing SFT
Designed, refined, and evaluated AI agent dialogue for a production B2B voice agent, focused on prompt and conversational architecture. Created branching conversational flows and iteratively improved agent reliability through real-call feedback loops. Employed structured prompt engineering and rule-based objection handling to guide the AI's response generation and decision-making. • Labeled and evaluated successful vs. failed conversational turns for model improvement. • Developed objection-handling scenario datasets and structured conversation annotations. • Used audio call recordings to iteratively fine-tune dialogue structure and agent performance. • Focused on LLM prompt writing and response evaluation for conversational AI/voice agent reliability.

Designed, refined, and evaluated AI agent dialogue for a production B2B voice agent, focused on prompt and conversational architecture. Created branching conversational flows and iteratively improved agent reliability through real-call feedback loops. Employed structured prompt engineering and rule-based objection handling to guide the AI's response generation and decision-making. • Labeled and evaluated successful vs. failed conversational turns for model improvement. • Developed objection-handling scenario datasets and structured conversation annotations. • Used audio call recordings to iteratively fine-tune dialogue structure and agent performance. • Focused on LLM prompt writing and response evaluation for conversational AI/voice agent reliability.

2026 - 2026

Education

A

Al-Zarqa University

Bachelor of Arts, Translation and English

Bachelor of Arts
2024

Work History

S

Self-Employed

Freelance AI Builder & Digital Strategist

Amman
2024 - Present
E

Extensya

Customer Service Trainee

Amman
2026 - 2026