Customer Service Representative
As a Customer Service Representative, I assisted clients in choosing health plans and insurance policies, ensuring solutions were personalized and cost-effective. I maintained accurate database entries, handled client correspondence, and reviewed data for inconsistencies. My role required advanced data entry, CRM skills, and comprehensive communication to provide technical support and problem resolution.
• Guided clients on employer-sponsored, COBRA, and Marketplace health plans.
• Ensured accurate, prompt data entry and maintained up-to-date records.
• Provided clear explanations of Explanation of Benefits (EOB) to clients.
• Identified and corrected data inconsistencies, maintaining operational standards.
As a Customer Service Representative, I assisted clients in choosing health plans and insurance policies, ensuring solutions were personalized and cost-effective. I maintained accurate database entries, handled client correspondence, and reviewed data for inconsistencies. My role required advanced data entry, CRM skills, and comprehensive communication to provide technical support and problem resolution. • Guided clients on employer-sponsored, COBRA, and Marketplace health plans. • Ensured accurate, prompt data entry and maintained up-to-date records. • Provided clear explanations of Explanation of Benefits (EOB) to clients. • Identified and corrected data inconsistencies, maintaining operational standards.
2020 - 2023