Quality Assurance Analyst (Trust & Safety)
As a Quality Assurance Analyst (Trust & Safety), I conducted quality audits on content moderation decisions for alignment with platform policies. I provided structured feedback to moderators and analyzed edge cases to identify policy gaps and improve consistency. I consistently maintained high accuracy ratings while supporting team members with complex cases and policy questions. • Conducted daily quality audits on digital platform content in English, Portuguese, and Spanish. • Provided structured evaluations and taxonomy audits for policy adherence in text-based content. • Collaborated with escalations to address ambiguity or policy gaps. • Produced QA reports and improvement recommendations for moderators and team leads.