Home Patient Representative – Customer Service
As a Home Patient Representative, I served as the initial contact point for customer inquiries, handling concerns related to products, shipments, returns, credits, and orders via various communication channels. I ensured accurate documentation of customer interactions, compliance with company policies, and prompt resolution of shipment delays and other issues. My role required collaboration across departments and managing a high volume of customer interactions efficiently. • Addressed customer inquiries and issues related to products, orders, and returns via phone, fax, and email. • Maintained accurate records of all communication and ensured procedural compliance. • Investigated and resolved complex problems, such as shipment delays and credit discrepancies. • Collaborated with logistics and support teams to deliver fast, high-quality customer service.