Zephania Otunga

Key Skills

Software

Mercor

Top Subject Matter

No subject matter listed

Top Data Types

Text

Top Label Types

Question Answering

Text Generation

Emotion Recognition

Object Detection

Text Summarization

Freelancer Overview

I am an organized and dependable professional with 2 years of experience in remote customer support and administrative roles, where I developed strong skills in data entry, reporting, and digital collaboration. My background includes managing large volumes of customer data, maintaining accurate records, and updating support documentation to improve process efficiency. I am proficient with tools such as Google Workspace, Slack, Notion, Trello, and CRM platforms like HubSpot and Zendesk, which have enabled me to work effectively across global teams and time zones. With a keen eye for detail and a passion for delivering high-quality, reliable results, I am eager to apply my skills to data labeling, annotation, and AI training data projects, ensuring data accuracy and consistency for machine learning applications.

Labeling Experience

Text and data analytics

MercorTextQuestion AnsweringText Generation

Engaged in hands-on projects that involved data preprocessing, feature engineering, and model evaluation. Gained expertise in using tools such as Jupyter Notebook, Scikit-learn, and Keras for building and testing machine learning models. Participated in weekly workshops and seminars to stay updated with the latest trends and advancements in AI technology.

Engaged in hands-on projects that involved data preprocessing, feature engineering, and model evaluation. Gained expertise in using tools such as Jupyter Notebook, Scikit-learn, and Keras for building and testing machine learning models. Participated in weekly workshops and seminars to stay updated with the latest trends and advancements in AI technology.

2024

Education

Work History