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Z

Zurisaday Sánchez

Account Manager, Client Operations & Revenue | Client Relationships | Project Leadership | Training & Development

Costa Rica flagSan José, Costa Rica
$12.00/hrIntermediateLabel StudioMicro1Internal Proprietary Tooling

Key Skills

Software

Label StudioLabel Studio
Micro1
Internal/Proprietary Tooling

Top Subject Matter

Customer Support
Operations and Revenue Management
Learning and Development

Top Data Types

TextText
AudioAudio

Top Task Types

Classification
Segmentation
Object Detection
Text Generation
Text Summarization
Question Answering
Data Collection

Freelancer Overview

Account Manager with 6+ years of experience driving revenue growth, client retention, and operational excellence in global BPO and tech-enabled service environments. Currently leading a multi-account portfolio generating $2.4M USD in annual recurring revenue across Media & Entertainment, Retail/eCommerce, and Education industries, with a strong track record of retaining and growing at-risk accounts. Prior background in L&D and an embedded engagement at Spotify managing enterprise programs for a global workforce of 2,000+. Experienced managing enterprise relationships and leading distributed teams in fully remote, cross-time-zone environments across global markets. Bilingual (English C1 / Spanish Native).

IntermediateEnglishSpanish

Labeling Experience

Interim Training Coordinator – CS Content Strategy & Design

TextClassification
As Interim Training Coordinator for Spotify's CS Content Strategy & Design, I developed eLearning modules and maintained training content in internal knowledge systems. I evaluated training performance, continuously updating training solutions based on feedback and data-driven needs assessments. Surveys and effectiveness reviews were routinely enhanced to drive measurable improvements. • Created and launched eLearning modules for thousands of advisors • Maintained and organized learning content in internal systems • Increased response rates and effectiveness through analytics • Conducted regular assessments to target skill gaps

As Interim Training Coordinator for Spotify's CS Content Strategy & Design, I developed eLearning modules and maintained training content in internal knowledge systems. I evaluated training performance, continuously updating training solutions based on feedback and data-driven needs assessments. Surveys and effectiveness reviews were routinely enhanced to drive measurable improvements. • Created and launched eLearning modules for thousands of advisors • Maintained and organized learning content in internal systems • Increased response rates and effectiveness through analytics • Conducted regular assessments to target skill gaps

2023 - 2025

Training Manager

AudioClassification
As Training Manager at ModSquad, I led onboarding training for over 400 employees annually, focusing on the consistent delivery of curriculum and performance standards. I mentored a team of trainers in adult learning and curriculum design specifically tailored for new support advisors. Performance Improvement Plans and well-structured multimedia materials were deployed to increase advisor metrics and reduce QA markdowns. • Designed specialized training modules for new hires • Developed and maintained curriculum content for advisor performance • Led improvements in materials used for quality evaluation • Guided trainers in implementing learning methods and plans

As Training Manager at ModSquad, I led onboarding training for over 400 employees annually, focusing on the consistent delivery of curriculum and performance standards. I mentored a team of trainers in adult learning and curriculum design specifically tailored for new support advisors. Performance Improvement Plans and well-structured multimedia materials were deployed to increase advisor metrics and reduce QA markdowns. • Designed specialized training modules for new hires • Developed and maintained curriculum content for advisor performance • Led improvements in materials used for quality evaluation • Guided trainers in implementing learning methods and plans

2020 - 2025

Education

U

Universidad de Costa Rica

Bachelor of Education Sciences, Education Sciences

Bachelor of Education Sciences
2021 - 2025
C

C.T.P. Dos Cercas

Technical Degree in Accounting, Accounting

Technical Degree in Accounting
2014 - 2016

Work History

M

ModSquad

Account Manager

San José
2025 - Present
S

Spotify

Interim Training Coordinator – CS Content Strategy and Design

San José
2023 - 2025